Privacy Policy
Last updated: 23 June 2026
Hinterland Rendering Co. respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, place an order, contact us or otherwise interact with our business.
1. Who we are
This website is operated by:
High Stakes Pty Ltd trading as Hinterland Rendering Co.
ABN: 74650447108
30 Wolverhampton Street
Stafford QLD 4053
Australia
Email: Orders@highstakesgrindingco.com
References to “we”, “us” and “our” mean Hinterland Rendering Co.
2. Information we may collect
Depending on how you interact with us, we may collect:
Your name
Billing and delivery addresses
Email address
Telephone number
Order and transaction details
Products you view or purchase
Communications and customer-service enquiries
Wholesale or business information
Newsletter preferences
Website usage, device and browser information
IP address and approximate location
Cookie and analytics information
Payment card details are generally processed by our payment service providers and are not stored directly by us in complete form.
3. How we collect information
We may collect information when you:
Visit or browse our website
Create an account
Place or attempt to place an order
Subscribe to marketing communications
Complete a form
Contact us
Enter a promotion
Apply for a wholesale account
Interact with our advertisements or social-media pages
We may also receive information from service providers involved in website hosting, ecommerce, payments, fraud prevention, analytics, marketing, fulfilment and delivery.
4. Why we use personal information
We may use personal information to:
Process payments and fulfil orders
Deliver products
Provide order and shipping updates
Respond to questions and complaints
Manage returns, refunds and replacements
Maintain customer and wholesale accounts
Detect or prevent fraud and misuse
Improve our website, products and customer experience
Comply with tax, accounting, food-safety and legal obligations
Send marketing communications where permitted
Maintain the security and functionality of our services
5. Marketing communications
We may send marketing emails or messages where you have consented or where otherwise permitted by law.
Every commercial electronic message will provide a method for unsubscribing. You may also withdraw your consent by contacting us.
Unsubscribing from marketing will not prevent us from sending necessary service messages concerning an existing order, payment, delivery, recall or customer-service matter.
6. Cookies and analytics
Our website may use cookies and similar technologies to:
Operate the shopping cart and checkout
Remember preferences
Keep the website secure
Measure website traffic and performance
Understand how visitors use the website
Support advertising and marketing activities
You can manage cookies through your browser settings. Disabling some cookies may affect the operation of the website.
7. Squarespace and other service providers
Our website may be hosted through Squarespace. We may also use third-party providers for:
Payment processing
Website hosting
Email and marketing services
Analytics
Cloud storage
Order fulfilment
Courier and postal delivery
Accounting
Customer support
Fraud detection
We disclose only the information reasonably required for those providers to perform their services.
Their handling of information may also be governed by their own privacy policies.
8. Overseas disclosure
Some service providers may store or process information outside Australia.
The countries involved may vary depending on the providers we use. By using our website, your information may be processed in locations where our hosting, ecommerce, payment, analytics or communication providers operate.
We take reasonable steps to work with reputable service providers and protect personal information in accordance with applicable law.
9. Security
We take reasonable administrative, technical and physical measures to protect personal information from loss, interference, misuse, unauthorised access, modification and disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account credentials confidential and notifying us promptly of suspected unauthorised use.
10. Retention
We retain personal information for as long as reasonably necessary to:
Complete transactions
Maintain business and accounting records
Meet food-traceability or recall requirements
Resolve disputes
Enforce agreements
Meet legal obligations
Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable.
11. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Send requests to orders@highstakesgrindingco.com.
We may need to verify your identity before acting on a request. In some circumstances, the law may permit or require us to decline access. If that occurs, we will explain the reason where appropriate.
12. Privacy complaints
To make a privacy complaint, contact:
Privacy Officer
Hinterland Rendering Co.
Email: orders@highstakesgrindingco.com
Address: 30 Wolverhampton Street, Stafford QLD 4053, Australia
Please explain the concern and include any relevant details. We will review and respond within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.
13. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of those websites.
14. Children’s privacy
Our website and products are not directed specifically to children. People under 18 should use the website with the involvement of a parent or guardian.
15. Changes to this policy
We may update this Privacy Policy to reflect changes to our business, website, service providers or legal obligations.
The current version will be published on this page with its effective date.
Shipping, Returns and Terms of Sale
Last updated: 23 June 2026
Part A — Shipping and Returns
1. Order processing
Orders are generally processed within 5 business days, excluding weekends and public holidays.
During promotions, product launches and peak periods, processing may take longer.
You will receive a confirmation email after placing an order and a further notification when it has been dispatched.
2. Shipping destinations
We currently ship to eligible addresses within Australia.
Customers are responsible for providing a complete and accurate delivery address.
3. Shipping charges
Shipping charges are calculated and displayed at checkout.
Any free-shipping offer is subject to the conditions displayed with that offer, including minimum order values, eligible products and delivery areas.
4. Delivery estimates
Estimated delivery times shown during checkout or in shipping notifications are estimates only.
Delivery may be affected by:
Courier or postal delays
Weather
Public holidays
Regional or remote locations
Incorrect addresses
Events outside our reasonable control
We are not responsible for courier delays outside our control, but we will provide reasonable assistance if a parcel is delayed or cannot be located.
5. Authority to leave
Where a customer selects or permits authority to leave, the parcel may be left at the delivery address without a signature.
Risk associated with a parcel left under an authority-to-leave instruction passes to the customer when the parcel is delivered in accordance with that instruction, except where applicable law provides otherwise.
Choose a secure delivery location and consider weather conditions, as prolonged heat may soften the product.
6. Heat and texture during delivery
Beef tallow may soften or partially melt during warm weather.
A change in firmness alone does not necessarily mean the product is unsafe or defective. Place the sealed container upright in a cool location or refrigerate it to allow it to firm again.
Contact us before consuming the product if:
The seal is broken
The container has leaked
The packaging is significantly damaged
The product has an unusual odour or appearance
You otherwise believe it may be unsafe
7. Incorrect addresses and returned parcels
Customers must check their delivery details before completing checkout.
Where an order is returned because an incorrect or incomplete address was supplied, or because the parcel was not collected, we may charge the reasonable cost of redelivery.
This does not affect rights arising from an error made by us or the carrier.
8. Damaged, incorrect or missing orders
Inspect your order promptly after delivery.
Contact us if a product is damaged, missing, incorrectly supplied or otherwise appears defective.
Provide:
Your order number
A description of the issue
Clear photographs of the product and packaging
Batch and best-before details where available
Keep the product and packaging until we advise otherwise.
9. Consumer guarantees
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product has a major problem, you may be entitled to choose a refund or replacement. For a minor problem, we may provide an appropriate remedy within a reasonable time.
Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.
10. Change-of-mind returns
Because our products are food items, we generally do not accept returns for change of mind.
We may consider an unopened and unused product at our discretion where:
You contact us within one day of delivery
The tamper seal and packaging remain intact
The product has been stored correctly
The return is safe and legally permissible
You provide proof of purchase
Approved change-of-mind returns may be subject to return-delivery costs. Original delivery charges are not normally refundable for a change-of-mind return.
This section does not limit rights relating to faulty, unsafe, damaged or incorrectly supplied products.
11. Refund method
Approved refunds will generally be returned to the original payment method.
Financial institutions and payment providers may require additional time to process the refunded amount.
Website Terms and Conditions
1. Acceptance
These terms apply when you access our website, create an account, place an order or purchase a product from Hinterland Rendering Co.
By using the website or placing an order, you agree to these terms.
2. Business details
The website is operated by:
High Stakes Pty Ltd trading as Hinterland Rendering Co.
ABN: 74650447108
30 Wolverhampton Street
Stafford QLD 4053
Australia
Email: Orders@highstakesgrindingco.com
3. Eligibility
You must be legally capable of entering a binding agreement to place an order.
A person under 18 should place orders only with the involvement and permission of a parent or guardian.
4. Product information
We take reasonable care to describe and display products accurately.
However:
Colours may vary between screens
Packaging may be updated
Natural products may vary slightly in colour or texture
Images may include serving suggestions or props not supplied with the product
Read the physical product label before use. The information on the packaging supplied with the product takes priority if website content differs from the current label.
5. Health and dietary information
Information on our website is general in nature and is not medical, nutritional or dietary advice.
Customers are responsible for deciding whether a product is suitable for their own health, allergies, dietary requirements and circumstances.
Seek advice from an appropriately qualified health professional where necessary.
6. Prices
Prices are shown in Australian dollars and are GST free unless otherwise stated.
We may change prices and promotions at any time. Changes do not affect an order already accepted, except where an obvious pricing error has occurred.
Shipping and other applicable charges are displayed before checkout.
7. Orders and acceptance
Submitting an order is an offer to purchase.
An automated confirmation acknowledges receipt of the order but does not necessarily mean the order has been accepted.
We may reject or cancel an order where:
The product is unavailable
Payment is not authorised
Fraud or misuse is suspected
A material pricing or description error has occurred
Delivery cannot reasonably be completed
The order breaches purchase limits
We are legally required to do so
Where we cancel an order after payment, we will refund the amount paid for the cancelled item or order.
8. Payment
Payment must be made using an accepted method displayed at checkout.
Payment transactions may be processed by third-party payment providers and may be subject to their additional terms and privacy policies.
You confirm that you are authorised to use the selected payment method.
9. Promotions and discount codes
Promotions and discount codes:
Apply only during the advertised period
May be limited to particular products or customers
Cannot be redeemed for cash
Cannot be combined unless expressly stated
May be cancelled where fraud, misuse or technical error is identified
Specific promotional terms prevail where they differ from these general terms.
10. Wholesale and commercial orders
Retail website prices and terms may not apply to wholesale, hospitality, manufacturing or other commercial orders.
Separate prices, minimum quantities, freight arrangements, payment terms and agreements may apply.
11. Food handling
Follow all storage, handling and preparation instructions shown on the product packaging.
Use clean and dry utensils. Prevent foreign foods or water from entering the container.
Cook food thoroughly before consumption where appropriate.
Do not use or consume a product where the seal is broken, the packaging is compromised or there is a reasonable concern about product safety.
12. Website availability
We aim to keep the website accurate, secure and available, but do not guarantee uninterrupted or error-free access.
We may suspend or change parts of the website for maintenance, security or business reasons.
13. Intellectual property
The website and its content—including the Hinterland Rendering Co. name, branding, label designs, product photography, illustrations, graphics, text and layout—are owned by or licensed to us.
They must not be copied, reproduced, modified, distributed or used commercially without prior written permission, except as allowed by law.
14. Acceptable use
You must not:
Interfere with the website’s security or operation
Attempt unauthorised access
Introduce malicious software
Scrape or harvest information without permission
Use the website for unlawful or fraudulent activity
Misrepresent your identity
Infringe another person’s rights
15. Third-party services and links
The website may integrate with or link to third-party services.
We are not responsible for third-party websites, services or content. Your use of those services may be governed by separate terms.
16. Liability
Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded.
To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website or products where that loss was not reasonably foreseeable.
Any limitation applies only to the maximum extent permitted by law.
17. Events outside our control
We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, transport disruption, natural disaster, industrial action, system failure, epidemic, government action or supply interruption.
We will take reasonable steps to minimise the effect and communicate material delays.
18. Changes to these terms
We may update these terms periodically.
The current version applies from the date shown at the top of this page. Terms applying to a completed purchase will generally be those in effect when the order was placed, subject to applicable law.
19. Governing law
These terms are governed by the laws of Queensland, Australia.
The parties submit to the courts and tribunals with jurisdiction in Queensland, without limiting any right a consumer has to bring a matter in another jurisdiction where the law permits.
20. Contact
Questions about orders, returns or these terms can be sent to:
Hinterland Rendering Co.
30 Wolverhampton Street
Stafford QLD 4053
Australia